Terms and Conditions

About National Auto Care

No Advice

Content on this website is general information only and is not technical, automotive, or legal advice. Using this website, submitting an enquiry, or requesting a booking does not create a formal engagement — that begins only once we have confirmed your vehicle and the work required and accepted the job. Always seek advice from a qualified technician about your specific vehicle and requirements.

Bookings and Enquiries

Booking requests made through this website, by phone, SMS, or email are enquiries only and are subject to confirmation by our team. Any scope, timeframe, or price estimate given before we assess your vehicle is indicative only and may change once we have assessed the work in person. A formal quote is valid for 30 days from the date of issue unless stated otherwise.

Booking forms on this site help us gather your details quickly, but all workshop work is confirmed directly with our team by phone or message before it is carried out.

Fees and Payment

Fees for our services are provided as a written quote following an assessment of your vehicle and the work required. Payment terms are set out in the quote and any subsequent invoice. Unless otherwise agreed in writing, payment is due within 7 days of the invoice date. We do not publish pricing on this website.

Website Content and Intellectual Property

All content on this website — including text, images, logos, and the National Auto Care name — is owned by or licensed to National Auto Care and is protected by copyright and other intellectual property laws. You may view and print pages from this website for your own personal, non-commercial use, but you may not reproduce, distribute, or modify any content without our written permission.

Reviews and Testimonials

Reviews and testimonials published on or linked from this website reflect the personal experiences of individual customers. They are not a guarantee of outcomes and do not create any expectation that the same results will be achieved for every job. We may moderate or remove reviews that are unlawful, misleading, or offensive.

Third-Party Tools and Links

This website may use or link to third-party tools and services — including contact and messaging tools, Google Maps, and website analytics — to help us operate the business and communicate with you. These third parties operate under their own terms and privacy policies, which we encourage you to review. See our Privacy Policy for more detail on how these tools handle your information, including any storage of information overseas.

Liability

To the maximum extent permitted by law, National Auto Care excludes all liability for any loss or damage arising from your use of this website, including any inaccuracy, interruption, or unavailability of the website or its content. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other law. Where our liability for breach of a guarantee that cannot be excluded may lawfully be limited, our liability is limited, at our option, to supplying the relevant service again or paying the cost of having it supplied again.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, or the law. The version published on our website at the time of your visit applies.

Governing Law

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria in relation to any dispute arising from your use of this website.