Privacy Policy

Who We Are

The Information We Collect

In the course of providing our services, we collect personal information. Depending on your dealings with us, this may include:

• Identity and contact details — name, phone number, email
• Vehicle details — vehicle make and model, and the service required
• Service information — the work requested (for example, performance tuning, wheel alignment, track preparation or panel beating)
• Billing information — invoicing and payment details
• Enquiry information submitted through our website’s contact or booking forms, or in reply to a message from our team

We only collect information that is reasonably necessary to provide our services and run our business.

How We Collect Information

Wherever practicable, we collect information directly from you — for example, when you request a booking, contact us about a service, or reach us by phone, SMS, email or our website. Occasionally we may collect information about you from a third party, generally with your consent or as otherwise permitted by law.

Why We Collect, Use and Disclose Your Information

We collect, hold, use and disclose personal information for the primary purpose of providing our services and running our business, including to:

• assess, quote and carry out the work on your vehicle
• coordinate your booking and any follow-up work
• process payments and issue invoices and receipts
• communicate with you about your booking, quotes and follow-up
• coordinate with suppliers or others involved in your service
• meet our legal and regulatory obligations
• administer and improve our business and our services

We will only use or disclose your information for a secondary purpose where you would reasonably expect it, where you consent, or where the law otherwise permits or requires it.

We do not sell your personal information, and we do not disclose it to third parties for their own marketing purposes without your consent.

Overseas Disclosure

We use customer relationship and communications platforms to manage enquiries and booking follow-up. This means personal information you provide — such as your name, phone number, email and service details — may be stored or processed on secure servers located overseas. Service records are held in our dedicated business systems, not on these platforms.

Australian Privacy Principle 8 requires us, before disclosing information to an overseas recipient, to take reasonable steps to ensure that recipient does not breach the APPs in relation to your information, unless an exception applies. We have arrangements in place with our service providers directed at protecting your information to a standard consistent with Australian privacy law. By providing your information to us — including through our website, phone system or contact tools — you acknowledge this overseas storage and processing.

Data Quality

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up to date. Please let us know if your contact details change.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical security for paper records, access controls and encryption for electronic systems, and confidentiality obligations for our staff.

We retain customer and service records for a minimum of 7 years from the completion of work, or longer where the law requires it or there is a genuine business reason to do so. When records are no longer required, we destroy or de-identify them securely.

Access and Correction

You may ask to access the personal information we hold about you, and to have it corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact our Privacy Officer at National Auto Care, using the details above. We will respond within 30 days.

We may charge a reasonable fee to cover the cost of retrieving and copying records, but we will not charge you simply for making the request. There are limited circumstances in which we may need to refuse a request — for example, where giving access would pose a serious threat to someone’s health or safety, or as otherwise permitted by law — and if that occurs, we will explain why.

Marketing Communications

From time to time we may send service reminders or promotional messages by SMS or email. Promotional messages will identify National Auto Care and provide a way to opt out. If you ask us to stop marketing messages, we will action that request within 5 business days, consistent with the Spam Act 2003 (Cth). Transactional messages, such as booking confirmations, may continue after you opt out of marketing unless you ask us to stop these as well.

Anonymity and Pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym — for example, for a general enquiry. Because workshop work requires accurate contact and vehicle details, we are generally not able to carry out a service on an anonymous basis.

Data Breaches

National Auto Care has processes in place to identify, assess and respond to data breaches. If a data breach involving your personal information is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, as required under the Notifiable Data Breaches (NDB) scheme.

Cookies and Website Analytics

Our website may use cookies and third-party tools, such as Google Analytics and Google Maps, to help us understand how the site is used and to show our workshop location. These tools collect information in accordance with their own privacy policies, which we encourage you to review.

How to Make a Complaint

If you have concerns about how we have handled your personal information, please contact our Privacy Officer at National Auto Care, using the details above. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to:

• Office of the Australian Information Commissioner (OAIC) — oaic.gov.au — 1300 363 992

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available on our website, and the “last updated” date at the top of this document reflects the most recent revision.